Contacts
Welcome to the contacts page of aacharcoal.co.uk. If you have a question about our reviews of non GamStop Curacao casino sites, want to share feedback, or have a business enquiry, this page explains how to get in touch with us and what to expect.
How to Reach Us
The only way to contact our team is by email:
Please include a clear subject line in your message so we can route it to the right person and respond more quickly.
What You Can Write About
We are happy to hear from you about the following topics:
- Questions about our content — if something in our reviews, guides or comparisons of non GamStop Curacao casino sites is unclear, feel free to ask.
- Corrections — if you have spotted outdated information, a factual error or a broken detail in any of our articles, please let us know so we can fix it.
- Feedback — suggestions on how we can improve the site, topics you would like us to cover, or your general impressions are always welcome.
- Partnership requests — for advertising, collaboration or other business proposals, please write to the same email address with a short description of your offer.
Response Time
We read every message we receive. We usually reply within a few business days. During busy periods or public holidays it may take a little longer, but we do our best to get back to everyone. If you have not heard from us after a week, please feel free to send a polite follow-up.
Questions About Your Casino Account
Please note: aacharcoal.co.uk is an independent review website. We are not a gambling operator, and we do not run, manage or have access to any casino, betting or gaming accounts.
This means we cannot help with:
- Deposits or withdrawals;
- Bonus terms, wagering or bonus crediting issues;
- Account verification (KYC) or document checks;
- Account closure, self-exclusion or login problems;
- Disputes with a specific casino.
For any of these matters, please contact the customer support team of the casino in question directly. You will usually find their contact details (live chat or email) in the "Support" or "Contact Us" section of the casino's own website.
Need Help With Gambling?
Gambling should always remain a form of entertainment. If you feel that gambling is starting to cause problems for you or someone close to you, free and confidential help is available in Great Britain.
We recommend contacting GamCare, the leading national provider of information, advice and support for anyone affected by gambling harms in Great Britain:
- National Gambling Helpline: 0808 8020 133 (free, available 24 hours a day, 7 days a week);
- Website: www.gamcare.org.uk — offering live chat, forums and self-help resources.
You can also find useful tools and information at GambleAware. Please remember: only gamble with money you can afford to lose, and seek help early if gambling stops being fun.